Solutions
Morse is your partner for rapid cloud contact center evolution. We handle more than just the basics of cloud migration. We’re helping enterprises bring BPO 2.0 to life by wrapping automation and intelligence around your critical processes. Below are just a few of our areas of advanced expertise.
Morse Code
Your ultimate companion to Amazon Connect. Morse Code is a revolutionary platform designed to optimize your Amazon Connect and AWS management. The platform streamlines the integration of new cloud technologies, automates processes for increased efficiency, and enhances systems with tailored, industry-specific data. Visualize all your Amazon Connect instances and leverage industry experts to improve customer satisfaction while optimizing costs. Best of all, you can start for free.
Customer Contact
As customer contact moves to the cloud, enterprises need partners with proven results. Morse can help your contact center reap all the benefits of the cloud, with expertise in automation and technology solutions that increase efficiency and customer satisfaction, while decreasing costs for your organization. With proven playbooks on all of today’s most popular platforms and industry-leading customizability, Morse makes cloud adoption and optimization effortless.
Automation & AI
Morse is an expert at building AI and automation workflows that connect your critical systems, capture valuable data for your enterprise, enhance the customer experience, and increase security and compliance along the way. Getting successfully migrated to the cloud is one thing, but maximizing its true potential is another. From event-driven AI & automation to bots and more, our solutions increase efficiencies and dramatically decrease costs for game-changing ROI.
Cloud Migration
Morse is a hands-on partner for your cloud migration services and strategy. We offer deep expertise and multiple certifications in Amazon, Google, and Microsoft tech stacks, and most any CRM. When you need complete solutions to lift and shift from legacy applications to a new or hybrid cloud platform – and make all the pieces sing together in harmony – nobody else can match our level of experience and technical know-how.
Enhanced Care
Morse Enhanced Care is an ongoing partnership and single point of support for your business across the entire cloud contact center solution. We provide ongoing ticket management and quarterly business reviews to ensure your business remains a cloud leader. We help with additional migration planning, automations, integrations of new cloud-based applications, and continuous improvement of your cloud environment as technology evolves around it.
Fintech
Morse Fintech services are designed to address the needs of a wide variety of enterprises and government entities today. Payment card solutions are complex, requiring tight coordination with the payment rail, fully fleshed-out program management, customer service, and solutions to provide visibility into their program’s data. We provide a full-service approach – from working with financial infrastructure providers to hosting the environment, managing the programs, providing next-gen tech solutions, and ensuring class-leading service for your customers.
Ready to learn more?
Fill out the form below for more information or to request a complimentary consultation.